E GOVERNANCE NOTE ,BSCCSIT

Online Service Delivery (OSD):

OSD specifically emphasizes the delivery of government services through online channels. It highlights the use of the internet and web-based platforms to provide services to citizens, businesses, and other government entities.

Characteristics:

• Web-based Platforms: OSD relies on websites, portals, and other online platforms where users can access and interact with government services.
• Internet Accessibility: The emphasis is on making services accessible to users with internet connectivity, often through personal computers, laptops, or mobile devices.
• User-Friendly Interfaces: OSD platforms aim to provide user-friendly interfaces for citizens to easily navigate and complete transactions or access information.

Electronic Service Delivery (ESD):

ESD is a broader term that encompasses the use of electronic means, not limited to online platforms, to deliver government services. It includes various electronic channels and technologies beyond the internet.

Characteristics:

• Multichannel Approach: ESD recognizes that service delivery can occur through various electronic channels, including but not limited to online platforms. This may include mobile applications, telephone services, SMS, and other electronic methods.
• Integration of Technologies: ESD involves the integration of different electronic technologies to provide a seamless experience for users. This may include electronic forms, automated phone systems, and other electronic interfaces.
• Accessibility Through Diverse Platforms: While online channels are part of ESD, the focus is on providing services through diverse electronic platforms to reach a broader audience.